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Delivery

We usually dispatch orders the same or next working day and offer a selection of delivery options which are displayed below. 


If you would like to send your order as a gift, just enter a gift note at checkout and this will be printed on the dispatch sheet with all pricing excluded.

ZONESERVICECOSTDETAILS
United Kingdom Standard

£1.75 on orders up to £9.99

FREE on orders £10 and over

• usually delivered in 1-2 working days
• most parcels are letterbox friendly and will be delivered while you are out

  Express £5.00

• order by midday Monday-Friday for delivery the next working day
• delivery by DPD or Royal Mail Special Delivery - signature may be required

  Saturday £7.00

• order by midday Friday for Saturday delivery
• delivery by Royal Mail Special Delivery - a signature is required

International Airmail £5.00 • usually delivered in 3-7 working days
• delays due to customs procedures can add to this timescale
• customs duties or fees not included are the responsibility of the recipient
• prices and delivery costs shown on this website include VAT at 20% - there is no VAT due on orders delivered outside of the EU and this will be deducted automatically from products and postage


Payment:
We accept payment by most major credit and debit cards as well as Paypal account. Card details are transmitted over a 256 bit encryption and Paypal account payments are taken on Paypal's own secure pages. 


Returns:
We hope that you are delighted with your purchase from Kutuu but if for any reason you are not, simply return your order to us within 28 days from the day it is received along with a note of your name and email address enclosed. We advise obtaining a certificate of posting on all returns and a refund will be made by the same method that payment was taken. Unless faulty, we do not refund the costs incurred returning products and bespoke products are non-returnable. 

Our extended returns policy applies to items purchased between 1st November and 31st December. These may be returned up to 31st January in the same way as described above.

Returns address:
Kutuu Returns
Kinnerton House
Ratlinghope, Shrewsbury
SY5 0SU



Kutuu Ltd is a company registered in England and Wales with company number 8578550. The registered address is Kinnerton House, Ratlinghope, Shrewsbury, SY5 0SU, UK. VAT Number GB 981 8005 10.


 

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