Delivery

Last Christmas Posting Dates

We recommend placing Christmas orders by:

Midday Wednesday 20th December with standard delivery
Midday Thursday 21st December with express delivery

10th December for Australia and New Zealand
12th December for Canada and USA

12th December for much of Europe when ordering through our Etsy store. See a list of countries here under tracked and signed services.

Please note that these are guidelines only and are do not guarantee delivery. The only guaranteed delivery service is UK express delivery.

 

Kutuu gift packaging

 

All our designs come ready for gifting with packaging including gift boxes, gift pouches, envelopes and gift bags. 

If you would like to send directly to a gift recipient, simply enter your gift message on the shopping cart page and provide their details for the delivery so that we can take care of the rest for you.

United Kingdom

  • Standard delivery - free on all orders. Delivery is usually made within 1-2 working days. including Saturdays. Most orders will be posted through a letterbox. 
  • Express delivery - £5. Delivered the next working day, including Saturdays, by Royal Mail Special Delivery when ordered by midday Monday-Friday. Fully tracked and must be accepted upon delivery.
  • Orders include VAT at 20%.

The EU

  • Orders for delivery to an EU country can be placed through our Etsy store. 

Rest of the World

  • Tracked Airmail - £5. Usually delivered in 5-10 working days and tracked along the way. Parcels may need to be accepted upon delivery.
  • Orders do not include taxes and these, along with any customs charges or processing fees, may be payable by the recipient.

Payment
We accept payment by most major credit and debit cards as well as Paypal and Apple Pay.


Returns
We hope that you are delighted with your purchase from Kutuu but if for any reason you are not, simply return your order to us within 28 days from the day it is received along with a note of your name and email address enclosed. We advise obtaining a certificate of posting on all returns and a refund will be made by the same method that payment was taken. Unless faulty, we do not refund the costs incurred returning products and bespoke products are non-returnable. Our extended returns policy applies to items purchased between 1st November and 31st December. These may be returned up to 31st January.