Orders are usually dispatched the same or next working day and many of our items are gift boxed and gift wrapped.
Send a gift directly by entering a gift note on the cart page and entering the recipient's name and address for delivery.
- Standard delivery - free on all orders. Delivery is usually made within 1-2 working days and many orders will be posted through a letterbox.
- Express delivery - £5. Delivery by 1pm the next working day with Royal Mail Special Delivery when ordered midday Monday-Friday. Signature required.
- Saturday delivery - £7. Delivered by 1pm Saturday with Royal Mail Special Delivery when ordered by midday Friday. Signature required.
- Airmail - £5. Usually delivered in 5-7 working days and tracked along the way. There may be additional costs or delays when the parcel reaches the destination country.
We accept payment by most major credit and debit cards as well as Paypal and Apple Pay. All our prices include VAT at 20%. This is deducted for orders being delivered outside of the European Union and will be confirmed during checkout.
We hope that you are delighted with your purchase from Kutuu but if for any reason you are not, simply return your order to us within 28 days from the day it is received along with a note of your name and email address enclosed. We advise obtaining a certificate of posting on all returns and a refund will be made by the same method that payment was taken. Unless faulty, we do not refund the costs incurred returning products and bespoke products are non-returnable. Our extended returns policy applies to items purchased between 1st November and 31st December. These may be returned up to 31st January.